Opting in to a confirmation notification?

I was on the Fitbit forums today trying to figure out if there was a way to make the text on my Blaze any larger. I upvoted an issue and provided my use case, hit submit…and nothing.

I hit Command+F, searched for my name. Nothing.

I saw some pagination, so I went to page 2. Searched my name. Found my post.


After getting distracted for a few more minutes, I ended up in the forum settings page. There’s apparently a place where you can opt-in to see a confirmation page for when you make a post –

You mean to tell me that they built a forum (or licensed one), decided to turn off the confirmation indicator by default, and added this opt-in checkbox in the settings? WHY? If a user just invested their time and energy into writing about a feature request, or some sort of technical issue, why wouldn’t someone want to see if their submission went through, or if an action took place?

Am I missing something? I’m probably missing something…


An Elegant Ode to Mobile Browsers

‘Apple taught us, “There’s an app for that.” And we believed it. Why wouldn’t we? But time has passed since 2009. Our mobile users have gotten more mature and are starting to weigh having space for new photos against installing your big fat e-commerce app. Meanwhile, mobile browsers have also improved. New APIs are being supported, and they will bring native app-like functionality to the mobile browser.’

-Stéphanie Walter, The (Not So) Secret Powers Of The Mobile Browser

The 9th of November, 2016


It’s half past 3 here in Denver and I’m still up. I’m gravely unhappy. When the results came in, I’d say about 99.99999999% of my urban tribes were just as unhappy as I was about the news.

Well, actually, we weren’t *just* unhappy. We were furious. Floored. Flabbergasted. Embarrassed. Terrified. Mad. We wondered what kind of world we would return to in these upcoming days and weeks. We wondered how much longer our parents and communities could hide behind the thin veil of the “model minority” myth before they too begin learning the truth about what lies ahead.

I don’t have any kids, so I naturally didn’t think of them. I do however teach a group of 15 college students. I also have a cohort of 16 more students starting a class next Monday. My responsibility as an educator weighs heavily on me tonight. It weighs heavily on me every day and night, but tonight even more so.

You see, it’s not just about the person who is now assuming a powerful position in office. It’s about legitimizing and normalizing certain behaviors and ideologies. It’s downplaying things that would be subjected to punishment or admonishment in any other context.

I happen to fall into many of the categories that Trump dehumanizes. I’ve been sexually assaulted, as a child (for nearly a decade) and as an adult. I’m a minority. I’m female. I work in a significantly male-dominated industry. I’m atheist. I’ve once been told by my male superiors that I’m way smarter than I look. At multiple companies I’ve had to “dress the part” to get said male superiors to “take me seriously.” Depending on what part of the country I’m traveling to, people often ask me where I learned to speak English so well. Here in Denver, they address my husband first before they speak to me. When traveling, some people even find it surprising that he and I are married. And let’s not forget the bulging eyeballs when they find out that I teach at the local university. (How dare I do such a thing!)

I’ve used my own innocuous platforms to bring a little bit of light and sparkle into the world. I’ve tried to make the world a little more tech-friendly and accessible. My work in the classroom entails opening up discussions about the real-life implications of interactive design and its impact on the lives of everyday folks like you and me. Rest assured that I will continue to incorporate moderated discussions, user interviews, need-finding exercises, primary research, secondary research, data analysis, iterative improvement exercises, and retrospectives in all of my classes to reinforce the dire need to critically think, uncover biases (generally about design), and to challenge authority. I do this 15-20 students at a time, 2-3 times a year. It’s a slow and steady process and I can only hope that I make enough of an impact that they carry these lessons with them in their journey and reapply these research skills elsewhere.

However, given the outcome of tonight, it seems like more needs to be done. As a digital designer and as an educator, I can do more. Reading through some of the articles over the last few days have got me thinking. There are lots of design and accessibility problems we’ve yet to solve:

  • How do we make it more accessible for people to get *to* their polling stations
  • How do we make it easier for people to register to vote in their state after they move?
  • How do we remove points of friction once people show up at their designated voting station?
  • How do we educate people on state-specific registration requirements?
  • How do we educate people on deadlines?
  • How do we quantify urgency for other elections to increase voting regularity?
  • How can we design ballots to be easier to comprehend?
  • How do we simplify the language so that people with varied levels of education can understand the issues?
  • How can we even go about educating people on the issues sans propaganda before they head to the polls?
  • Most importantly: How do we solve these problems in states, regions, and cities where there is a clear digital divide?

I should identify a few design problems, quantify them, and then narrow down which one I could begin trying to solve. And then relentlessly and doggedly pursue solving that one with the right folks. And then move on to the next. And the next. And the next.

Digital design and education is my forte, after all. What good does it do if I don’t share it with the townspeople?

Google Drive search field redesign

For work, I live and breathe Google Drive. Same goes for my consulting work and teaching stuff.

Today, in my fervor to get some work done, I logged on to Google Drive. Lo and behold…things are a bit more tidied up than usual!

  1. There’s a taller search field with a background color of gray, rather than an outline color with a search field of white
  2. There’s a caret in the search field
  3. Lots of callouts of ‘Drive’ as a distinctive property but maybe I’m finally noticing it more (good job…?)
  4. New CTA button color that matches the company logo. Might just be happenstance, or might be that our awesome IT manager has color sense

Screen Shot 2016-08-24 at 11.10.23 AM

Clicking on the caret in the search bar now reveals…

Screen Shot 2016-08-24 at 11.10.32 AM

I think I may have died and gone to advanced search options heaven.

I haven’t had a chance to dig in to it and use it too much but I look forward to using this, especially in cases where I am sharing and collaborating on files with larger teams. Woo!

Dark UX Pattern: Lucidchart Pro Paid Upgrade

I’ve had to switch over my UX workflow software at work from Omigraffle to Lucidchart.

It’s a pretty cool software package — the pro level gives you some really basic wireframe capabilities. Like, really basic. You can’t even scale or resize the UI stencils like Omnigraffle or Sketch. However, it’s nice because even non-designers can go in and give a rough idea of what a UI could look like, in addition to what they think a user flow could be.

I was looking at it for some personal projects and signed up for the free trial. Seemed simple enough. They automatically upgraded me to the pro trial (of course they did!) for 7 days.

Screen Shot 2016-08-04 at 7.45.10 AM

I went in to go ahead to sign up for the annual subscription since I saw plenty of value. I’m the kind of person who doesn’t mind paying for apps and subscriptions to get rid of ads. I also really dislike paying for software subscriptions until I try it out for a long time, and over the last week I must’ve developed Stockholm Syndrome.

Screen Shot 2016-08-04 at 7.45.18 AM

From there I created a few assets, and mulled it over for the day. I decided to go ahead and upgrade at the end of the day. I supposed the site stripe worked on me and I finally went back to the site to click the link.

Screen Shot 2016-08-04 at 5.36.26 PM

I saw this page and was like, whattttt? I saw the $4.95 a month plan and wanted to pay that one up front for the year. However, when I went to click back on ‘Subscription Level’ on the side navigation, it wouldn’t take me back to the different tiers. It just kept me on this page. It kind of made sense — I mean, this was the current subscription level, but I wanted to see all the subscription levels.

I snuck around and tried to reset my navigation. I clicked up on user settings and got my boring user settings page. Seemed pretty normal.

Screen Shot 2016-08-04 at 5.36.38 PM

I then clicked on subscription level again. Aaaaand look at what I found:

Screen Shot 2016-08-04 at 5.36.47 PM

Quite sneaky, Lucidchart!

I dug in a little deeper to find that for a whopping $60 a year, I’d get access to nearly nothing…mostly anything I already get access to in Google Docs. Lame. For $110 a year, annually renewing, I get a cloud-based version of what I currently get with Omnigraffle. If I add in a one-time fee of $30 or so I can also get access to those docs on my iPad. And seeing as though I’ll be eating the cost of it as an independent contractor or teacher for the next 20+ years, that’s a whole lotta dollars compared to my one-time license of….

Screen Shot 2016-08-04 at 5.55.39 PM

Ugh. Why can’t I just buy a one-time license anymore? Even Sketch gives you a $99 one time licensing fee and I can create high fidelity UI visuals there. And why do I need a browser extension to create docs in offline mode? >:| I’m such a grumpy grandma.

Seeing the Elephant: Defragmenting User Research · An Article by A List Apart

Came across this great article for my class this week —

One team may rely upon behavioral data—like a shopping cart’s conversion rate—to diagnose a major problem with their site. But they can’t come up with a solution. Meanwhile, just down the hall, another team has the tools to generate, design, and evaluate the required solution. Unfortunately, they don’t know about the problem. How come?

Because these two teams may not know that the other exists. Or they aren’t encouraged by their organization to communicate. Or they don’t share enough common cultural references and vocabulary to have a reasonable dialogue, even if they wanted to. So synthesis doesn’t happen, the opportunity for game-changing insight is missed, and products and services continue to suck.

Source: Seeing the Elephant: Defragmenting User Research · An A List Apart Article

Inconsistent dock contextual menus

I wonder why one contextual menu is different than the other.

Is it because one is of the current state of the application, while the other is of the minimized UI of the application? Isn’t only one state technically active at one time?


Screen Shot 2016-06-08 at 3.21.37 PM

Contextual menu from Amazon Music’s docked application


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Contextual menu from Amazon Music’s minimized application