Sign in vs. Sign up



Why did it take me a solid two minutes to figure out why the default screen of the Evernote desktop app wouldn’t take my login credentials?

Upon downloading, installing, and opening the app on my computer, this is the screen that I was presented with:

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Email, password. Email, password. Email, password. Repeat ad nauseum. Got no results.

I figure that there’s not enough coffee in my coffee this morning and then slow down a bit to read the fields a little bit. Create account? Uh, no. I already have an account. I just want to sign in! Turns out, I have to scroll my pointer all the way to the bottom to surface the sign in panel:

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I always wonder why companies that I perceive having a large adoption base will default to having people create accounts vs. having them sign in. Why inconvenience your power users to have to hunt around for login fields? Is there no way to thoughtfully combine a sign in and sign up field? Have we really not figured this out yet? There has to be a better way.

Worst part is that I’m trying to organize my Penultimate notes, and I can’t do it on my iPad. I have to do it on the web client, but it was so clunky that I thought I’d try the desktop app instead. That is a whole other fury post for another time.

American Express’ calendar date picker UX


Tried to pay a bill this morning. While using the calendar date picker I wondered why clicking ‘Go To Today’ didn’t actually select the date.

What it actually did was select my current month. On top of that, they didn’t even highlight the day of the month on the calendar! (Sure, it says 31st in big huge letters but my eyes were on the calendar, not the giant text above it.) They could’ve faded a highlight in to show that something happened, at the very least.

Would be interesting to see a eye-tracking study on the expected interaction of a calendar date picker. Regardless, AmEx seems to take great care of their customer experience from a holistic point of view.

Also…since when do you title cap buttons? Why is ‘To’ capitalized?

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