Mostly useless sorting and filtering

I was perusing fountain pens today because I felt like treating myself to something fancy. I then came across this gem:

Screen Shot 2016-01-20 at 3.50.23 PM

So, you mean to tell me that I can sort a line of pens by gender? My pens have a gender? My pen can be feminine or masculine? SAY WHAT? …

Reminds me of the BIC for Her Retractable Ball Pen debacle not too long ago —

Screen Shot 2016-01-20 at 3.53.53 PM

:: slowly backs away ::

The art of survey design

Survey design is definitely an art. I’ve seen some great survey designs and I’ve seen some really poor survey designs.

This is an example of some poor design choices, coupled with some poor word choices.

For instance – “What is your relationship to the patient?” I went to the clinic. I am the patient. I received this email. The relationship to the patient is myself. It is not “patient.” I am not the patient of the patient.

Screen Shot 2015-10-22 at 9.42.36 AM

This is an incredibly wordy question. They could have just said, “How would you rate the sign in process?” and left the answer scale they had. Additionally, that number scale is a bit intimidating. 0-10 is a lot of numbers to consider. Why does the scale start at 0? What’s the incremental difference between 3 and 4, or 6 and 7? I’m not given a place to explain myself. There are no qualitative questions that I can answer. Everything here seems to require a number, which doesn’t really define or truly measure my experience.

Screen Shot 2015-10-22 at 9.43.45 AM

And, the icing on the cake: Why do I have to click a submit button to submit the survey? Why couldn’t the last button in the survey just be, “Finish this survey,” “Complete this survey,” “Send my survey,” or some other descriptive phrase that explains that I am done with the questions and that the survey is over?

This page is a waste of my time:

Screen Shot 2015-10-22 at 9.45.29 AM

The almost-perfect scheduler (for my use case, anyway)




I am such a fan of ZocDoc. They’ve made finding doctors and other medical professional painless and easy. They also do a great job at organizing information you need to book an appointment.

However, I wish there was a way that I could sort by doctors who can see me on a particular date. What if I needed to see someone today?

They also don’t mention how they are sorting the results. From first blush it looks like they present in-network doctors first, and in the order of their star rankings. This is then followed by doctors that are out of network but accept bookings through ZocDoc. Then that category is followed by doctors who are out of network and not available for bookings through ZocDoc, although their contact information is provided so that you can make a call to the office.

Screen Shot 2015-10-09 at 11.52.36 AM

When strings lack data

It was last Friday and I was ready to veg out. No homework, no work-work. Just a bunch of nothing ahead of me for the evening. It was wonderful.

I ordered a pizza online — as I do more frequently than I would like to admit — and came across this string that lacked data:

Screen Shot 2015-05-15 at 7.05.00 PM

Turns out, my pizza lady received the order, prepped it, and shoved it in to the oven faster than the pizza tracker could even report her output to me. Now that’s expediency!

The box of pizza was in my apartment in 20 minutes flat. On a Friday evening. They are so amazing.

DailyLook’s Cancellation Inception

It sounded like a good idea at the time. And then….woah…

Screen Shot 2015-05-16 at 2.40.57 PM


So I wanted to cancel my subscription. I could cancel this operation (cancel = not continuing with my subscription cancellation) or I could continue to cancel (cancel = not continuing with my subscription). It hurt my brain for a split second and I had to use the giant orange button as the affirmative cue.

UI text. Not just an afterthought, people!